Policies

Scope of Work

My services do not include the implementation or setup of any recommended programs and project priorities suggested in any session. Our work together will constitute strategic consulting services. Within client sessions and office hours, some setup and implementation may be worked on, but the completion of those projects outside of client hours is up to you as the client.

Justice

I am committed to the work of anti-racism and learning to become a better ally to Black, Indigenous and People of Colour, as well as the LGBTQ community. I strive to create a business that is anti-oppressive and in support of BIPOC. By working with me, it is understood that you are undertaking this work in your own life and business.

No discriminatory language or actions of any kind will be tolerated within my programs. I aim to uphold these values within all spaces within this program, and to stay receptive to feedback and suggestions on making these spaces safer. Read more about my commitments to social justice here.

Payments

As a service-based business, I am required to charge HST on all my services & remit the amount to the government, so it will be added to all of your invoices. I accept credit card payments, Paypal, and eTransfers. All payments are due within 14 days of invoice delivery.

My coaching services are not refundable due to the nature of the work. However if you are dissatisfied with one of my courses or products (with the exception of Operations 101, which is administered by Make Lemonade), refunds are available. Please contact me to initiate that process.

Cancellations

Except in cases of emergency, 48 hours notice is required to cancel a 1:1 meeting either virtually or in person. With less notice, Client forfeits their session for that month.

Fees & Discounts

My fees are subject to change at any time to respond to factors such as inflation, skill development, or supply & demand. There is typically a scheduled fee increase at least once per year in January. If you are an ongoing coaching client, your fees will remain the same as when you initiated our work together, provided you do not cancel or take a break from your services. If you discontinue our sessions and later recommence, you will be charged my new rate, minus your "lifetime discount" (see below).

I offer a lifetime discount of 15% off my current coaching fees (before tax) for any client who has previously worked with me for a period of 6 months or more. This discount applies only to individual private coaching work, and is not applicable to my retreats or group programs, such as The Foundery or The Profoundery, as I believe it is important that all members in a group be on equal footing as much as possible. My Coaching Club calls are specifically designed and priced for this purpose, and my Launch Sessions will always be available for this discounted rate. Other discounts and offers may be offered to alumni at any time and are subject to change.

Privacy & Non-Disclosure

As a client, I will need to send you emails as an extension of our work together. If you are subscribed to my email list, you can unsubscribe at any time without affecting the emails you receive as a client.

In our contract, I will sign a Non-Disclosure Agreement which states that I will not directly or indirectly disclose to any person other than you at any time either during the term of this agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to your business, including but not limited to customer lists, contacts, financial or other confidential data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.

Communication

All professional communication as a client will take place either by email (via hello@stephaniepellett.com) or on Slack (for The Foundery or The Profoundery members only). Communication that takes place on other apps, such as Instagram, does not constitute professional advice and is not included in the professional working relationship.

Location

Unless otherwise negotiated, all sessions will be conducted via Zoom.